Payment Terms

These payment terms define the subscription terms for the services and products being offered on the Company’s Platform, being project-creation fees, and any other paid services available on the Platform, including pricing, billing cycles, taxes, payment methods, auto-renewal, and refund treatment where applicable. 

These payment terms shall form part of and be read together with the other policies of the Platform.

1. Definitions

1. “Applicable Law” means all Indian statutes, laws, rules, regulations, notifications, circulars, governmental guidelines, judicial decisions, regulatory directions, industry codes, and other binding legal requirements applicable to the Company, the Platform, the Services, the relevant User, or the subject matter concerned, as amended from time to time; 

1. “Company” means Ithi Private Limited, and includes its successors, permitted assigns, affiliates, and authorised representatives, as the context may require; 

1. “Platform” means the digital platform, website, application, interface, tools, functionalities, databases, and related services operated, owned, or made available by the Company for networking, coordination, opportunity discovery, project creation, professional engagement, event discovery, listing, communication, content hosting, and related interactions in the media and production ecosystem; 

1. “User” means any person or entity who accesses, browses, registers on, uses, interacts with, lists on, uploads content to, purchases services through, or otherwise uses the Platform in any capacity, including visitors, registrants, businesses, event organizers, service providers, talent resources, technical crew, support staff, agents, managers, and other creative professionals or entities.

1. Services and Subscriptions 

1. The Platform may offer paid subscriptions, project creation tools, premium visibility features and other paid functionalities, as published on the Platform from time to time. All fees shall be charged at the rates displayed on the Platform or otherwise agreed in writing. Unless expressly stated otherwise, fees are exclusive of applicable taxes, levies, duties and governmental charges, which shall be payable by the User in addition to the stated fees. All purchases made on the Platform are final and binding, subject only to limited exceptions expressly set out herein or required under Applicable Law. 

1. Subscriptions may be billed on a monthly, quarterly, annual, per-project, per-listing or other recurring/non-recurring basis as specified at the time of purchase, at the discretion of the Company. 

1. Where a subscription is designated as auto-renewing, it shall automatically renew for successive periods of equal duration unless cancelled before the renewal date. The renewal charge shall be billed to the User’s stored payment method, subject to applicable notice and consent requirements and the User expressly authorizes recurring charges at the time of subscription. 

1. The Company may revise pricing at any time. Updated fees shall apply prospectively and, for recurring subscriptions, from the next renewal cycle following reasonable notice where required.

1. The Company reserves the right to introduce new fees, modify existing pricing models or discontinue any paid feature at its discretion.

1. Payments and Taxes

1. Payments may be processed through third-party payment gateways or service providers approved by the Company. The User authorizes the Company and its payment partners to charge the selected payment method for applicable fees, taxes, renewals and other authorized charges. The User represents that they are authorised to use the selected payment method and shall be responsible for ensuring sufficient funds and validity of such method.

1. The Company disclaims liability for the acts, omissions, breaches or service failures of third-party gateways or service providers, in accordance with Applicable Law. 

1. If a payment is declined, reversed, disputed, or not successfully processed, the Company may suspend access to paid features, disable listings or projects, downgrade the User’s plan, recover outstanding dues, charge applicable late fees, penalties and/or terminate the relevant subscription after reasonable notice, subject to Applicable Law. 

1. The User shall be responsible for all applicable taxes, including GST, withholding taxes or other statutory levies arising from payments or transactions conducted through or in connection with the Platform.

1. The Company may collect and remit applicable taxes where required under Applicable Law.

1. Refunds and Cancellations 

1. Except as expressly stated on the Platform or required by Applicable Law:

1. subscription fees are non-refundable once the billing period has commenced; 

2. project-creation fees, listing fees, or premium placement charges may be non-refundable once the relevant feature has been activated or used; 

3. where the Company directly provides a service and such service is cancelled by the Company before activation or performance, the Company may offer a pro-rated refund, credit, or rescheduling option in its discretion or as required by law; and

4. in relation to events, refund treatment shall depend on whether the Platform acts only as an intermediary/discovery directory or directly collects amounts. Where Users are redirected to third-party platforms for payments, refund claims must ordinarily be pursued in accordance with the third party’s terms.

1. The User acknowledges that payment for any service, listing, subscription or visibility feature does not guarantee hiring outcomes, project success, engagement, responses, visibility performance or commercial results.

1. Suspension or termination of a User’s account due to breach of Platform policies shall not entitle the User to any refund.

1. The Company shall not be liable to provide refunds for failure or delay in services due to events beyond its reasonable control. 

1. Grievance Redressal

1. Users may contact the Company for queries, complaints, or rights requests through the grievance/contact mechanism made available on the Platform, in relation to these payment terms, but to the limited extent that the payments made are through the Company’s platform. The Company shall not be responsible for disputes arising from payments made through third-party platforms or arrangements between Users. All grievances by you should be addressed in writing to us at grievance officer, whose details are provided below. 

1. The contact details of the officer are:

Name: [●]

Phone: [●]

Address: [●]

Email ID: [●]

1. The Company shall endeavor to acknowledge or respond to complaints and queries within a reasonable period, in accordance with Applicable Law and internal grievance procedures.

1. Amendments 

1. The Company may amend this policy from time to time to reflect changes in Applicable Law, business operations, services, or processing practices. Updated versions shall be published on the Platform. 

1. Where required or appropriate, the Company may also notify Users of material changes through the Platform, by email, or through other service-related communications. Continued use of the Platform after such updates shall be subject to the revised policy, to the extent permitted under Applicable Law.